Effective Date: September 25, 2025

Last Updated: September 26, 2025

Welcome to WonderShark.ai!

WonderShark.ai ("WonderShark.ai," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (WonderShark.ai.com or its subdomains), use our SaaS platform, and engage with our services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

By using our Services, you signify your acceptance of this Privacy Policy. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Services after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the application or make payments, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect via the Services depends on the content and materials you use, and includes:

1. Personal Data You Provide to Us:

• Account Information: When you register for an account ("Account"), we collect information that personally identifies you, such as your name, email address, company name, job title, and password.
• Payment Information: If you subscribe to paid tiers of our Services, we or our third-party payment processors will collect payment information, such as your credit card number, billing address, and other payment-related details. We do not store full credit card numbers on our servers.
• Brand and Competitor Information: To use our core Services, you will provide us with your brand name(s), competitor brand names, and other related identifiers you wish to monitor.
• Prompt Information: You will provide specific prompts or keywords ("Tracked Prompts") that you want WonderShark.ai to use when querying Large Language Models (LLMs). This includes the text of the prompts and any variations you define.
• Communication Information: If you contact us directly (e.g., for customer support, feedback, or inquiries), we will collect information related to your communication, such as your name, email address, the content of your message, and our response.
• Marketing Campaign Information: You may provide details about your marketing campaigns to correlate with LLM visibility changes.

1. Data We Collect Automatically:

• Usage Data: When you access and use the Services, we automatically collect information about your interaction with our platform, such as your IP address, browser type, operating system, device information, pages viewed, features used, dates and times of access, referring/exit pages, and clickstream data.
• LLM Response Data: Our Services programmatically query various third-party LLMs using the Tracked Prompts you provide. We collect and store the responses generated by these LLMs. This includes the text of the response, the LLM provider (e.g., Claude, GPT-4o mini), the timestamp of the query, and any associated metadata provided by the LLM API.
• Derived Data: We process the LLM Response Data and your provided information to generate insights and metrics, such as visibility scores (e.g., LLM Visibility Index), mention frequency, sentiment analysis (if applicable), ranking within responses, and competitive benchmarking data. This derived data is linked to your Account.
• Cookies and Similar Tracking Technologies: We use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your Browse activities, customize your experience, and analyze usage patterns. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Services.

1. Information from Third Parties:

• LLM Providers: We receive data directly from the LLM APIs we query as part of providing the Services. This is primarily the text generated by the LLM in response to your Tracked Prompts.
• Analytics Providers: We may use third-party analytics services (e.g., Google Analytics) to help us understand the use of our Services. These providers may use cookies and similar technologies to collect information about your interactions.

2. HOW WE USE YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

Provide, Operate, and Maintain our Services:

• Create and manage your Account.
• Process your Tracked Prompts by querying LLMs.
• Store, analyze, and present LLM Response Data and Derived Data on your dashboard.
• Enable you to track visibility trends, benchmark against competitors, and analyze performance across different LLMs and prompts.
• Calculate and display your LLM Visibility Index.

Improve, Personalize, and Expand our Services:

• Understand and analyze how you use our Services to improve functionality and user experience.
• Develop new products, services, features, and functionality based on user needs and feedback.
• Personalize content and service offerings for you.

Communicate with You:

• Respond to your comments, questions, and requests, and provide customer support.
• Send you technical notices, updates, security alerts, and administrative messages.
• Inform you about new features, promotions, beta programs, and other news about products and services offered by WonderShark.ai (you may opt-out of marketing communications).

Process Transactions:

• Process payments and send you related information, including purchase confirmations and invoices (once paid tiers are active).

Monitor and Prevent Fraud:

• Monitor and analyze usage for security purposes, to prevent fraudulent transactions, and protect the integrity of our Services.

Compliance and Legal Obligations:

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, or safety of WonderShark.ai, our users, or others.

Aggregated and Anonymized Data:

• We may anonymize and aggregate data collected through the Services and use it for any purpose, including for industry analysis, benchmarking, research, and marketing. This aggregated and anonymized data will not personally identify you.

3. HOW WE SHARE YOUR INFORMATION

We do not sell your Personal Data. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

With Third-Party LLM Providers:

• To provide our core Services, we must send your Tracked Prompts (which may contain your brand name or other identifiers you are tracking) to the third-party LLM providers you select or that are part of our monitored set (e.g., OpenAI, Anthropic, Google, xAI).
• These LLM providers have their own privacy policies and terms of service governing their use of the prompts they receive. We are not responsible for the data handling practices of these LLM providers once the prompts are submitted to them. We encourage you to review their respective privacy policies.

With Service Providers:

We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf or help us operate our business. These may include:

• Cloud hosting providers (e.g., AWS, Google Cloud, Azure) for data storage and processing.
• Payment processors for handling financial transactions.
• Analytics providers to understand service usage.
• Customer support tool providers.
• Email service providers for communications.

These service providers will only have access to your information to the extent necessary to perform their functions and are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

For Business Transfers:

• We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will notify you before your Personal Data is transferred and becomes subject to a different privacy policy.

For Legal Reasons:

We may disclose your information if we are required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation or governmental request.
• Protect and defend the rights or property of WonderShark.ai.
• Prevent or investigate possible wrongdoing in connection with the Services.
• Protect the personal safety of users of the Services or the public.
• Protect against legal liability.

With Your Consent:

• We may disclose your Personal Data for any other purpose with your explicit consent.

Aggregated or Anonymized Data:

• We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, or other purposes.

4. DATA SECURITY

We implement a variety of administrative, technical, and physical security measures designed to protect the security of your Personal Data. These measures include:

• Encryption of data in transit (e.g., using SSL/TLS) and at rest.
• Regular security assessments and vulnerability scanning.
• Access controls to limit access to Personal Data to authorized personnel only.
• Secure password policies and multi-factor authentication (where applicable).

While we have taken reasonable steps to secure the Personal Data you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide Personal Data.

5. DATA RETENTION

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. This includes:

• As long as your Account is active or as needed to provide you with the Services.
• To comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
• For analytical and improvement purposes, data may be retained in an aggregated and anonymized form indefinitely.

LLM Response Data associated with your Tracked Prompts will be retained to allow you to track changes over time. You may be able to request deletion of specific data or your entire account, subject to our legal obligations.

6. YOUR DATA PROTECTION RIGHTS

Depending on your location and applicable data protection laws (e.g., GDPR, CCPA), you may have certain rights regarding your Personal Data. These rights may include:

• The right to access: You have the right to request copies of your Personal Data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure (right to be forgotten): You have the right to request that we erase your Personal Data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to opt-out of marketing communications: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

7. INTERNATIONAL DATA TRANSFERS

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Our service providers may also be located in the United States or other jurisdictions.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that appropriate safeguards are in place before transferring your Personal Data.

8. CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 13 (or a higher age threshold as required by applicable law, such as 16 in certain EEA countries). We do not knowingly collect Personal Data from children under this age. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

9. THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to other websites or services that are not operated by us (e.g., links to LLM providers' websites). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services, including the LLM providers whose models we query. The inclusion of links to such services does not imply an endorsement of their content or practices.

10. "DO NOT TRACK" SIGNALS

Some web browsers may transmit "Do Not Track" signals to websites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to "Do Not Track" signals.

11. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. In some cases, we may provide more prominent notice (such as by adding a statement to our homepage or sending you a notification).

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

12. CONTACT US

If you have any questions about this Privacy Policy, our data practices, or your dealings with the Services, please contact us at:

WonderShark.ai
Email: contact@WonderShark.ai
Website: https://WonderShark.ai

WonderShark.ai, 61, 111e Avenue O, Blainville, Province of Québec, J7C4Z7, Canada